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From: cs colvin
To: kmullen@chicago.bbb.org
Cc: mdecourtenay@chicago.bbb.org
Sent: Thursday, November 29, 2007 10:43:44 PM
Subject: Fw: response attached for complaint 94145268
Ms. Mullen,
It's not my intention to be unkind and I would have preferred not to respond further about the complaint closed early and without my response. But as long as anyone insists I did or said something I did not, I am compelled to firmly disagree. I am also obligated to those investigating this matter on my behalf to do what I can for myself. The actions of the complaint do not clearly show it was me who closed the complaint, and:
1) I had already informed Ms. De Courtenay around 5:15pm yesterday evening that a response would be posted this morning. This afternoon Fran with the Chicago BBB called responding to voicemail left earlier yesterday requesting assistance with posting an attachment to the subject complaint. So at least two other BBB staff members knew I intended to post a response with an attachment. Staff at TFC, IDPR and the credit card company's Member Services department also knew a lengthy response would be posted today. Collectively, all this indicates is several people were aware I intended to respond with an attachment. A few may have been somewhat surprised if I had not posted one and very surprised when the complaint closed with a commentary contradicting everything I've stated and supported in the dispute, complaint and responses.
2) I don't use words contextually or grammatically as phrased in the closed commentary today. After reading a little of what I've written for this complaint, it's unlikely anyone would believe I posted that comment.
"Consumer Satisfied- with Letter" and "(The consumer indicated he/she ACCEPTED the response from the business.) They have clear communication on all points and seem to document very well all argument mis-represented by the accusor."
a. I am obviously not satisfied.
b. I've made no indication to anyone that the "response from the business" was accepted such that it was ok to close the complaint before the 10 days were up and without my response.
c. In my response posted today, it's easily apparent we do not "have clear communications on all points".
d. Though Rick Vrenios and Connie Vrenios are well educated, excellent speakers, of all the good things I could say about them even while supporting this dispute, none could include good documentation. It takes more than volume to create good documentation.
e. How is it believable that I would comment saying I misrepresented arguments after spending a substantial amount of time and effort proving I am correct for months now?
3) Though I make mistakes too often for my own satisfaction, I use spell check regularly and am unlikely to have made four spelling errors in a single sentence. (Note: A correction from the previous email: "The fate of consumers should be left to such thoughtlessness." should read "should not be left".)
4) Maybe the complaint was closed early today without my response the same way a response posted on 11/09/2007 was removed. The activity report that appears in is attached to this email.
5) Because the response on 11/09/2007 was removed from complaint # 94145268 - something consumers cannot do - and you had not responded to my voicemail and email, I did assume it was you who closed the complaint today. If this is not true, then perhaps this is a problem that justifies a closer look to figure out how complaint activities may be edited for consumers when they should not be. If I'm wrong, I owe you an apology. If not, $2000 is still a lot of money to my family and other people could lose much more if something like that happened to them.
I am also still waiting for a response to my previous email and voicemail about there being no update for the second complaint filed for the Reiki Council, complaint # 94145903, resubmitted at Denise Hine's direction.
Respectfully,
Catherine S. Colvin
Resources
I thought I'd done my homework until I pursued help by filing a dispute with my credit card company. Then I realized I'd barely scratched the surface of information available. Still, I also have to say that the only thing I've found out so far that would have kept me from continuing with the Reiki Council and The Sanctuary School is that I should not have begun classes until I had payment information from TFC. Connie Vrenios had me using used books donated by a previous student for over a month, which was over half the time I was there. I had no business using their materials until they were "mine" and being paid for through the loan I thought was being submitted. Hopefully other would be students, from whom Rick Vrenios or Connie Vrenios request(s) a down payment from in order to submit a loan that doesn't end up submitted, may benefit from information provided in the resources below.
Illinois Legal Aid
Nolo
Illinois Pro Bono
Carol Stream Office of Praire State Legal Services provides free legal services in civil legal matters for persons who have incomes below 125% of the federal poverty guidelines and senior citizens age 60 and older regardless of income.
ISBE - Illinois State Board of Education In Illinois, a school's curriculum usually must be approved by the ISBE. As it happened for me, that may not apply to classes taken as a member even if you are a student or licensed.
Illinois Department of Finanical and Professional Regulation
Chicago Better Business Bureau
National Certification Board for Therapeutic Massage & Bodywork
American Massage Therapy Association
American Massage Therapy Association Illinois Chapter
Associated Bodywork and Massage Professionals
Illinois Legal Aid
Nolo
Illinois Pro Bono
Carol Stream Office of Praire State Legal Services provides free legal services in civil legal matters for persons who have incomes below 125% of the federal poverty guidelines and senior citizens age 60 and older regardless of income.
ISBE - Illinois State Board of Education In Illinois, a school's curriculum usually must be approved by the ISBE. As it happened for me, that may not apply to classes taken as a member even if you are a student or licensed.
Illinois Department of Finanical and Professional Regulation
Chicago Better Business Bureau
National Certification Board for Therapeutic Massage & Bodywork
American Massage Therapy Association
American Massage Therapy Association Illinois Chapter
Associated Bodywork and Massage Professionals
My Experience with Rick Vrenios, Connie Vrenios, Reiki Council and The Sanctuary School
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This blog details an attempt to complete a Reiki-based massage therapy program at The Sanctuary School which was cut short by Rick Vrenios and Connie Vrenios who chose not to submit the loan we agreed to in writing. A scan of that loan application dated June 13 2007 is chronologically entered near the bottom of this page.
This blog details an attempt to complete a Reiki-based massage therapy program at The Sanctuary School which was cut short by Rick Vrenios and Connie Vrenios who chose not to submit the loan we agreed to in writing. A scan of that loan application dated June 13 2007 is chronologically entered near the bottom of this page.
To clarify a point made by Connie Vrenios and Rick Vrenios' in their BBB response about me creating a "flurry of communications", 1) this began in pursuit of my $2000 downpayment; 2) it's unlikely attorneys are inclined to immerge themselves in dense, convoluted communications for issues like this. Surely most would glance at this mess and rightfully refuse involvement. Maybe Connie Vrenios and Rick Vrenios relied on offensively dense and convoluted communications to prevent legal pursuit. I can't speak for them, but I have a consistent history of being verbose, so again their accusation is baseless and unprovable.
This blog is intended to serve as a constructive outlet for this experience. Though I'll never know why this happened, I do want others to know Connie Vrenios and Rick Vrenios disappointed me to the core. I also want to believe someone else will be helped by not being similarly victimized. My biggest mistake with The Sanctuary School and the Reiki Council though was wanting to continue to trust after common sense said enough is enough. There could have been much more to say here, but I didn't journal as I should have. Much is already not posted here because it's mostly rambling while trying to organize where I went wrong.
Outside legal means, any representative for The Sanctuary School and Reiki Council who decides to contact me should email transparent and clear discussion and know it will all be posted here and backed up elsewhere. This blog will be edited for clarification, typos and updated to add evolving details, so it will remain a work in progress through the last communication.
This blog is intended to serve as a constructive outlet for this experience. Though I'll never know why this happened, I do want others to know Connie Vrenios and Rick Vrenios disappointed me to the core. I also want to believe someone else will be helped by not being similarly victimized. My biggest mistake with The Sanctuary School and the Reiki Council though was wanting to continue to trust after common sense said enough is enough. There could have been much more to say here, but I didn't journal as I should have. Much is already not posted here because it's mostly rambling while trying to organize where I went wrong.
Outside legal means, any representative for The Sanctuary School and Reiki Council who decides to contact me should email transparent and clear discussion and know it will all be posted here and backed up elsewhere. This blog will be edited for clarification, typos and updated to add evolving details, so it will remain a work in progress through the last communication.
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