From: cs colvin
To: dhines@chicago.bbb.org; kmullen@chicago.bbb.org
Cc: mdecourtenay@chicago.bbb.org
Sent: Thursday, November 29, 2007 11:41:17 AM
Subject: Fw: response attached for complaint 94145268
Ms. Hines and Ms. Mullen,
Because there was no response to recent voicemail and email, I called the Chicago BBB yesterday and was transferred to Ms. De Courtenay. We spoke yesterday evening about how to get an attachment posted and Ms. De Courtenay instructed me to send the attached response to her.
Per your email sent to me on 11/21/2007, the 10-day period has not ended so it's also unclear why this was closed early.
"The details of the complaint (including the business' response) can be accessed by clicking here. Please be sure to indicate whether the company's response is satisfactory or not within ten (10) days."
This is a request to reopen the complaint, as done for the other party and post the response attached to this email. I can be contacted at 630 808 9317 if needed. Thank you for your assistance.
Respectfully,
Catherine S. Colvin
----- Forwarded Message ----
From: cs colvin
To: mdecourtenay@chicago.bbb.org
Sent: Thursday, November 29, 2007 10:17:38 AM
Subject: response attached for complaint 94145268
Thank you so much, Ms. De Courtenay.
Very Sincerely,
Catherine S. Colvin
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